Banco BBVA

They are going backwards, their ATMs every time restrict more transactions, ironically they are to save time and at checkouts they don't let you do things that the ATM does, it doesn't make sense. They waste more and more time. Better at Banorte they are more avant-garde and always friendly.

It's ridiculous that they make you turn your hat around and want to keep you waiting without using your cell phone, especially when it takes them so long to serve you. The digital shifts are useless, they still make you wait a long time, I had to wait more than 40 minutes just to pick up a card Furthermore, several times I have had procedures carried out that are not reflected or are of no use. I have been changing my account type for years and the change is not made nor the maximum amount I can have is updated. On one occasion I took out a dollar card and it didn't work. The only good thing this bank has is the app, because the service in this and any other branch is not good. Even BanCoppel has better service...

Terrible attention, it even seems that they want to do BANK FRAUD WITH THEIR CUSTOMERS. IS IT ONLY THIS BRANCH OR BBVA AS AN INSTITUTION DOES THIS TO ITS CUSTOMERS, THAT BANXICO SUPPORTS THAT THEY HAVE ALREADY SETTLED A PAYMENT AND STILL THEY REFUSE TO PAY YOU?

Terrible attention, I took out an SME account and they forgot to ask me for a signature, and they made me finish the process again because otherwise I wouldn't be able to use my terminal. They made me waste 3 hours, then I went to ask some questions about my account, and their service was so bad that I ended up canceling. Ban Regio is much better than BBVA because at BBVA they send you from one place to another and the executives have very bad attention. One has a ticket to pass and other people pass by preference.

They don't respect the shift, they are classist, worse bank